Privacy Policy

Effective Date: 21/1/2025

At Newcastle Pool Fencing, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data in accordance with the Australian Privacy Act 1988 (Cth). By using our website and services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and address provided when you contact us or request a quote.
  • Website Usage Data: Information such as your IP address, browser type, and pages visited on our site, collected through cookies and analytics tools.
  • Communication Details: Any information you provide during phone calls, emails, or messages sent via our website.

2. How We Use Your Information

The information we collect is used for the following purposes:

  • To respond to your inquiries and provide quotes for our services.
  • To process and manage bookings or service requests.
  • To improve our website and services by analysing user behaviour.
  • To send occasional updates, promotional offers, or important service information (only with your consent).

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

  • With trusted service providers or contractors who assist us in delivering our services.
  • If required by law or to comply with legal processes.
  • To protect our rights, property, or the safety of our customers and employees.

4. Security of Your Information

We take reasonable steps to ensure your personal information is secure. This includes:

  • Using encryption and secure storage methods to protect data.
  • Restricting access to personal information to authorised personnel only.
    However, please note that no data transmission over the internet can be guaranteed to be 100% secure.

5. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections to any inaccurate or incomplete information.
  • Opt-out of receiving promotional communications by contacting us.

To exercise these rights, please contact us via email at newcastlepoolfencing@gmail.com or call us at (02) 4092 9124.

6. Cookies and Analytics

Our website uses cookies to enhance user experience and collect usage data. Cookies are small text files stored on your device. You can manage your cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Thankyou for trusting Newcastle Pool Fencing.